Regions under lockdown
In most countries where the coronavirus has popped up, the local government has implemented a series of strict controls to prevent the spread of the disease. These include cancelling traffic to and from affected towns or regions. As a result, DHL’s pick-up, delivery and warehousing services in these areas are currently suspended..
Delivery in the Benelux
In Belgium, the Netherlands and Luxembourg , all areas are accessible for the delivery and collection of shipments. We have, however, made some changes to our services because of the virus.
No COD and non-carriage paid
Sending cash on delivery and non-carriage paid (ex-works) is currently not possible in the Benelux. We return these shipments to the sender.
If you send a parcel to a business address that has been closed due to the coronavirus, we will also return your shipment.
Collection of shipments
Collecting a shipment at a DHL Terminal is only possible in the Netherlands. Our DHL locations in Belgium are closed for external visits.
We are reducing the number of contact moments between the DHL ServicePoints and couriers. As a result, a shipment to or from a DHL ServicePoint may take a day longer than usual. The delivery time to the Dutch Wadden Sea Islands is now 48 hours, because there are fewer boats travelling between the mainland and the islands. Texel still has a next-day service.
A lot of changes have been made to our DHL ServicePoint network, including closings and changed opening hours. If a parcel is on its way to a closed location, we try to drop it off at a different ServicePoint. Parcels delivered to a closed location will be returned to the sender. Check the opening hours before you visit any DHL ServicePoint.
bpost deliveries delayed
Our partner bpost is lagging behind in delivery to consumers in Belgium. To solve this quickly, please don’t send more parcels than your normal volume. Hold non-essential parcels and large volume parcels. We expect that the delay will be resolved by the end of this week. Click the link below to read more about the impact of the coronavirus on the bpost services.Service impact bpost
Enhanced hygiene measures
DHL driver signs for receipt
Fortunately, the virus does not spread via parcels. Still, we have implemented enhanced hygiene measures for our drivers. To avoid any risk of contamination through our handheld terminals, our DHL drivers will now sign for receipt on behalf of the receiver. They will ask for the name and surname of the receiver and then sign on his behalf. We also keep an appropriate distance (guideline 1.5 meters) and avoid physical contact.
Service in Europe
Modified service in multiple countries
There are also changes to our services outside the Benelux. These changes differ per country. For the countries that are not in the list below business continues as usual. Always check in advance whether your business recipient abroad is open.
The non-essential stores are closed. If your business recipient is closed due to the coronavirus, your shipment will be returned to the sender.
It is currently not possible to send parcels to a DHL ServicePoint. If your business recipient is closed due to the coronavirus, we will try to deliver your shipment again. After the second attempt your shipment will be returned.
Many stores in Italy are closed, so delivery may not be possible. We then store shipments temporarily. The following postcodes are difficult to reach: 00017, 40059, 83031, 84030, 84035, 84036, 87038, 88050, 88060, 88064, 88067, 88068, 89063, 89064, 89823.
Schools, restaurants, and non-essential businesses are closed. Our courier signs for delivery. In the areas 3880 and 3885 delivery and collection is currently not possible.
It is currently not possible to ship to a DHL ServicePoint. Always check in advance if your consignee in Spain is open and will be able to receive the goods. Tip: Include the phone number of your business consignee for local contact. We make two delivery attempts to consumers. After the second attempt the parcel can be collected within ten days, otherwise it will be returned.
Here, the business receiver signs on a piece of paper. The courier then takes a picture of it. When delivering to consumers, we ask for the addressee's name and take a picture of the house as proof of delivery. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day.
Schools, smaller stores, and restaurants are closed. Our courier signs for the parcels delivered to consumers. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day. If your business recipient is closed due to the coronavirus, we will try to deliver your shipment again. After the second attempt your shipment will be returned.
Schools, stores, and restaurants are closed. Delivery and collection is not possible in the areas 6450, 6452, 6456, 6458, 6553, 6555, 6561, 6562, 6563, 6580, 9844, 5542, 5611, 5612, 5630, 5632, 5640, 5645, 6710, 6710, 6762, 6763, 6764, 6767, 6888. We hold the shipments locally until they are allowed to go to their destination.
Schools, restaurants, and non-essential stores are closed. The driver signs for receipt in the presence of the receiver.
We do not deliver to consumers on Saturdays and several DHL ServicePoints are closed.
Schools, restaurants, bars, and many businesses and stores are closed. Switzerland has been exempted from the EU restrictions to the export of medical devices to non EU countries.